SHIPPING POLICY
Last Updated: June 2026
Thank you for choosing SANOZZY.
We are committed to providing a smooth and reliable shopping experience for customers worldwide. This Shipping Policy outlines important information regarding order processing, shipping times, delivery expectations, and tracking information.
WORLDWIDE SHIPPING
SANOZZY proudly offers worldwide shipping to customers across North America, Europe, Asia, Oceania, the Middle East, and many other international destinations.
Our mission is to make premium beauty and skincare products accessible to customers around the globe.
ORDER PROCESSING
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, promotional events, holidays, or product launches, processing times may be extended.
Customers will receive an email confirmation once their order has been successfully placed.
SHIPPING TIMES
Estimated delivery times vary depending on the destination country and local carrier services.
United States:
5–12 Business Days
Canada:
5–14 Business Days
United Kingdom:
5–12 Business Days
Europe:
5–14 Business Days
Australia & New Zealand:
7–15 Business Days
Asia:
5–12 Business Days
Middle East:
7–15 Business Days
Rest of the World:
7–20 Business Days
Please note that these delivery estimates are not guaranteed and may vary depending on customs processing, weather conditions, carrier delays, and other circumstances beyond our control.
FREE SHIPPING
SANOZZY offers FREE Worldwide Shipping on qualifying orders over $50 USD.
Shipping promotions may change periodically and will be clearly displayed on our website.
ORDER TRACKING
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Tracking updates may take 24–72 hours to appear after shipment.
Customers can use their tracking number to monitor the progress of their shipment through the carrier's tracking system.
CUSTOMS, DUTIES & TAXES
International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.
These charges are determined by the destination country and are the responsibility of the customer.
SANOZZY is not responsible for delays caused by customs clearance procedures.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided, please contact our customer support team immediately.
Orders that have already been shipped may not be eligible for address changes.
SANOZZY is not responsible for orders delivered to incorrectly entered addresses.
LOST OR DELAYED PACKAGES
While we work closely with our shipping partners to ensure reliable delivery, delays may occasionally occur.
If your package appears delayed, we recommend:
• Checking your tracking information.
• Contacting the local delivery carrier.
• Contacting our support team for assistance.
Packages confirmed as lost by the carrier may be eligible for replacement or refund depending on the circumstances.
DAMAGED ITEMS
If your order arrives damaged, please contact our support team within 48 hours of delivery.
Please provide:
• Your order number.
• Photos of the damaged item.
• Photos of the shipping packaging.
Our team will review the claim and work toward an appropriate resolution.
DELIVERY ATTEMPTS
Some carriers may require a signature upon delivery.
If a delivery attempt is unsuccessful, the carrier may leave instructions regarding redelivery or pickup options.
CUSTOMER SUPPORT
For shipping-related questions, please contact:
Email: support@sanozzy.com
Response Time:
24–48 Business Hours
OUR COMMITMENT
At SANOZZY, customer satisfaction remains our highest priority. We continuously work to improve our fulfillment and delivery processes to provide a reliable and enjoyable shopping experience for customers worldwide.
Thank you for choosing SANOZZY.
Inspired by Swiss Excellence.
Trusted Worldwide.
