Refund policy

At SANOZZY, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 15 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be in the original packaging
  • Include all accessories and manuals (if applicable)

Certain items cannot be returned for hygiene or safety reasons once opened or used.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos.

We'll gladly provide:

  • A replacement
  • A full refund
  • Store credit (where applicable)

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

Approved refunds are processed back to your original payment method within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error.

Contact

For any return requests, please contact us through our Contact page before sending any items back.