Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

At SANOZZY, customer satisfaction is our priority. We strive to ensure that every product meets our quality standards and arrives in excellent condition. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

  1. RETURN ELIGIBILITY

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must:

• Be unused and unopened.
• Be in their original packaging.
• Be in the same condition as received.
• Include all original accessories, manuals, or promotional items if applicable.

SANOZZY reserves the right to refuse returns that do not meet these requirements.

  1. NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned:

• Opened skincare products.
• Used beauty products.
• Personal care items that have been opened.
• Gift cards.
• Digital products.
• Clearance or final sale items.
• Promotional giveaway items.

  1. HOW TO REQUEST A RETURN

To initiate a return, please contact our customer support team.

Email: support@sanozzy.com

Please include:

• Full name.
• Order number.
• Product name(s).
• Reason for return.
• Photos if the item is damaged or incorrect.

Our support team will review your request and provide return instructions if eligible.

Returns sent without prior authorization may not be accepted.

  1. RETURN SHIPPING COSTS

Customers are generally responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong item was received.
• The item has a verified manufacturing defect.

Shipping fees are non-refundable unless otherwise required by applicable law.

  1. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We sincerely apologize if your order arrives damaged or incorrect.

If this occurs, please contact us within 48 hours of delivery and provide:

• Order number.
• Photos of the item.
• Photos of the shipping package.
• Description of the issue.

Once reviewed, SANOZZY may offer:

• A replacement product.
• A partial refund.
• A full refund.
• Store credit.

The appropriate resolution will depend on the circumstances of the claim.

  1. ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase.

After an order has entered processing or shipment stages, cancellation may no longer be possible.

To request cancellation, contact:

support@sanozzy.com

as soon as possible.

  1. REFUND PROCESS

After receiving and inspecting the returned item, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method.

Refund processing times may vary depending on your financial institution.

Typical refund timeframes:

Credit/Debit Cards:
5–10 Business Days

PayPal:
3–7 Business Days

Other Payment Methods:
Processing times may vary.

  1. PARTIAL REFUNDS

In certain situations, partial refunds may be granted.

Examples include:

• Items not returned in original condition.
• Products showing signs of use.
• Missing packaging or accessories.
• Returns submitted outside the standard return window.

  1. EXCHANGES

We currently offer exchanges for:

• Damaged products.
• Defective products.
• Incorrect items received.

Exchange requests are subject to product availability.

  1. LOST OR MISSING REFUNDS

If you have not received your refund:

  1. Check your bank account.

  2. Contact your payment provider.

  3. Contact your credit card company.

  4. Allow additional processing time.

If you have completed these steps and still have not received your refund, please contact our support team.

  1. CHARGEBACKS

Customers are encouraged to contact SANOZZY before initiating chargebacks through their payment provider.

Our team is committed to resolving issues quickly and fairly.

Fraudulent or abusive chargeback activity may result in account restrictions.

  1. INTERNATIONAL RETURNS

International customers may be responsible for:

• Return shipping costs.
• Customs fees.
• Import duties.
• Taxes associated with the return shipment.

These charges are generally non-refundable.

  1. CUSTOMER SATISFACTION GUARANTEE

At SANOZZY, we value the trust our customers place in us.

Our goal is to provide high-quality beauty and skincare products, exceptional customer service, and a shopping experience that reflects our commitment to excellence.

If you experience any issues with your order, we encourage you to contact us so we can work toward a satisfactory solution.

  1. CONTACT US

For return and refund inquiries:

Email:
support@sanozzy.com

Customer Support Hours:
Monday – Friday

Response Time:
24–48 Business Hours

SANOZZY

Inspired by Swiss Excellence.
Crafted for Modern Beauty.
Trusted Worldwide.